Developer Support

If you need help integrating AmbaLay Maps services, contact the team at contact@ambalaymaps.com.

What to include in your message

To speed up investigation, include as much of the following as possible:

  • the service you are calling, such as Tiles, Geocoding, Route, Matrix, or Trips
  • the endpoint path you are using
  • the HTTP method
  • the response message value
  • the requestId from the response, if available
  • whether you are using x-ambalay-key or ?key= authentication
  • a short description of the expected behavior and the actual behavior

Good support request example

Subject: Route API returning VALIDATION_ERROR

Hello,

I am integrating POST /services/route.
The response returns message VALIDATION_ERROR.
requestId: request-id

I expected the route to be calculated, but the request is rejected.
We are authenticating with x-ambalay-key.

Thank you.

Before contacting support

Check these first:

  • the API key is valid and not revoked
  • the API key has the required allowed service
  • the request parameters or JSON body match the documented structure
  • the current subscription has remaining usage for the billed service

Support scope

Developer support can help with:

  • request formatting issues
  • response parsing questions
  • service error troubleshooting
  • quota-related integration guidance
  • unexpected service behavior